Last Updated: [17-Feb-2025]

This Shipping Policy outlines the terms and conditions for the delivery of products purchased on Yuumi (the "Platform"). Yuumi operates as a marketplace connecting buyers with independent merchants, and as such, shipping terms and conditions may vary by merchant. This policy provides an overarching framework while allowing flexibility for individual sellers.

1. Merchant-Specific Shipping Terms

• Each merchant on Yuumi is responsible for setting their own shipping policies, including (where available by the Merchant):

• Available shipping methods (standard, expedited, etc.)

• Shipping rates and any free shipping thresholds

• Estimated delivery times

• Order processing time

• Tracking availability

• Buyers are encouraged to review the specific shipping details provided by each merchant on the product listing page before placing an order.

2. Order Processing

• Order processing times are determined by the individual merchant and will be displayed on the product page or during checkout, where available.

• Once an order is shipped, the buyer will receive a shipment confirmation notification.

3. Shipping Methods & Costs

• Shipping options and rates are set by the merchant and will be calculated at checkout based on the selected shipping method, item weight/size, and delivery destination.

• If a merchant offers free shipping, it will be clearly indicated on the product listing page.

• Some merchants may charge different rates based on delivery speed, e.g. standard or expedited shipping.

4. Shipping Address & Buyer Responsibilities

• Buyers must provide accurate and complete shipping information at checkout. Yuumi is not responsible for delays or delivery issues resulting from incorrect shipping addresses provided by the buyer.

• Failed Deliveries & Reattempts: If a package cannot be delivered due to an incorrect address or multiple failed delivery attempts, the buyer may be required to pay additional shipping fees for re-delivery. 

5. Order Tracking

Subject to availability by the Merchant:

• If the merchant provides a tracking number, it will be available under the buyer’s order history.

• Buyers can track their order’s progress directly through the provided tracking link.

• If tracking information is unavailable, the buyer should contact the merchant directly via Yuumi’s messaging system.

6. Estimated Delivery Times & Delays

• Estimated delivery times are based on the merchant’s shipping policy and courier performance.

• Actual delivery times may vary due to external factors such as weather conditions or high seasonal demand.

• Buyers are encouraged to check their tracking details for real-time updates, where available.

7. Non-Delivery & Missing Packages

• If an order has not been delivered within the estimated timeframe, the buyer should:

• • Check the tracking status.

  • Contact the shipping carrier for updates.

  • Contact the merchant via Yuumi’s platform if additional assistance is needed.

• If tracking shows an order was delivered but not received, the buyer must contact customer support within [7] days of the delivery date to initiate an investigation.

8. Returns & Refunds

• Return and refund policies are merchant-specific. Buyers should review each merchant’s return policy before making a purchase.

• If a merchant does not accept returns, this will be clearly indicated on the product listing.

• For more details, refer to Yuumi’s Returns & Refunds Policy.

9. Changes to This Policy

Yuumi reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on the Platform, and continued use of the service after changes have been made constitutes acceptance of the revised policy.

10. Contact Us

For any questions or concerns regarding shipping, please contact Yuumi’s customer support team at info@yuumi.shop.