Shipping Policy
Last Updated: [17-Sep-2024]
This Shipping Policy outlines the terms and conditions for the delivery of products you purchase on Yuumi (the "Website"). We strive to provide you with clear and accurate information about our shipping options and delivery times.
Order Processing
We aim to process all orders within [1-2] business days of receiving your order confirmation.You will receive a message once your order has been shipped.
Shipping Methods and Costs
We offer a variety of shipping methods to meet your needs and budget. The availability of specific options may vary depending on the item(s) you order and your delivery location. Shipping costs will be calculated at checkout and displayed before you confirm your order.
-
Standard Shipping: This is our most economical option, with an estimated delivery time of [2] to [3] business days after pickup by delivery/courier.
-
Expedited Shipping: This option offers faster delivery, with an estimated delivery time of [1] to business days after pickup by delivery/courier.
-
Free Standard Shipping: We may offer free shipping promotions on certain orders or for orders exceeding a minimum purchase amount. Please refer to any ongoing promotions on the Website for details.
Shipping address
Please make sure that you have provided the correct and current address for shipping and delivery. We are unable to ship orders to P.O. boxes. For items that require special handling please ensure the shipping address is a physical address. Additionally, some sellers may have restrictions on shipping to certain locations. Please review product listings for specific shipping requirements.
We are not responsible for delays or mis-deliveries that occur due to incorrect or incomplete shipping address information provided by the customer. Please double-check your shipping address before placing your order.
Tracking Your Order
After an order has been successfully paid and confirmed, you will see the estimated delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the estimated processing time for your order.
You'll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. Once your order ships, you will receive a notification email with a tracking number. You can view and track the progress of delivery time under each package in your order history at the same time.
In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by traffic, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.
If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within [7] days of the order date.
Delivery Times
The estimated delivery times provided are guidelines and may vary depending on factors such as:
-
Order processing time
-
Your location
-
The carrier's service schedule
International Shipping
Unfortunately, we are unable to ship orders to international destinations at this time. We apologize for any inconvenience this may cause. We are continuously working to expand our shipping options and hope to offer international shipping in the future. Please check back for updates or contact our customer support for more information.
Returns and Exchanges
For information on our return and exchange policy, please refer to our separate Returns & Refunds Policy.
Changes to This Policy
You can review the most current version of the Shipping Policy at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of this policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or the service following the posting of any changes to this policy constitutes acceptance of those changes.
Contact Us
If you have any questions about our Shipping Policy, please contact us at info@yuumi.shop
